Refund policy
Shipping & Returns
Last Updated: February 18th 2026
This policy applies to merchandise purchased directly from puffprerolls.com.
Shipping
-
Orders are typically processed within 2–5 business days.
-
Shipping times vary depending on destination.
-
Tracking information will be provided once your order ships.
-
We are not responsible for delays caused by carriers.
We currently ship within the United States only.
Returns
We accept returns on unused, unworn merchandise within 14 days of delivery.
To initiate a return:
-
Email [support@puffprerolls.com]
-
Include your order number
-
Provide reason for return
Customers are responsible for return shipping unless the item arrived damaged or incorrect.
Refunds are issued to the original payment method once the item is received and inspected.
Non-Returnable Items
-
Worn merchandise
-
Final sale items
-
Gift cards
Cannabis products are not eligible for return and must be addressed directly with the licensed retailer where purchased.
